Refund & Cancellation Policy
Clear guidelines for cancellations, refunds, and meal modifications to ensure a smooth experience with PADMA KITCHEN.
Cancellation Timeframes
Lunch Meals
Cancellation Deadline: Before 9:00 AM on the delivery day
Cancellations made before 9:00 AM will receive full balance credit for the cancelled meal.
Dinner Meals
Cancellation Deadline: Before 5:00 PM on the delivery day
Cancellations made before 5:00 PM will receive full balance credit for the cancelled meal.
Late Cancellations: Meals cancelled after the cutoff times will not receive balance credit, as the meal preparation process has already begun.
Pause Meals & Balance Credits
You can pause your meal deliveries for up to 4 weeks at a time. During the pause period:
- No charges will be incurred for the paused days
- Your subscription will automatically resume after the pause period ends
- You can resume deliveries early by logging into your account
- Balance credits are maintained during the pause period
To pause your meals, please contact our support team at least 24 hours in advance or use the pause feature in your account dashboard.
Refund Policy
Standard Refunds
Refunds are processed for unused portions of your subscription or cancelled meals that qualify for balance credit. Refunds are typically processed within 5-7 business days and will be credited to your original payment method.
Subscription Cancellations
When you cancel your subscription, you will receive a prorated refund for any unused days remaining in your billing cycle. The refund amount will be calculated based on the number of days remaining and your plan rate.
Exceptions & Non-Refundable Items
- Late cancellations (after cutoff times) are not eligible for refunds
- Meals that have already been prepared or delivered cannot be refunded
- Discounted or promotional pricing may have different refund terms
- Administrative fees may apply for certain refund requests
Dispute Handling & Limits of Liability
Meal Quality Issues
If you receive a meal that doesn't meet our quality standards (cold, incorrect order, or unsatisfactory taste), please contact us immediately. We'll arrange for a replacement meal or balance credit at no additional cost.
Delivery Issues
For delivery delays exceeding 30 minutes or delivery personnel issues, you may be eligible for a discount on your next order. Please report delivery issues within 1 hour of the scheduled delivery time.
Limits of Liability
PADMA KITCHEN's liability is limited to the value of the meal or service in question. We are not liable for indirect damages, consequential losses, or circumstances beyond our reasonable control, including but not limited to natural disasters, transportation issues, or force majeure events.
Dispute Resolution
We strive to resolve all disputes amicably. If you have a concern, please contact our support team first. Most issues are resolved within 24-48 hours. For unresolved disputes, you may escalate to consumer protection agencies as per local regulations.
Contact Support
Need help with cancellations, refunds, or have questions about this policy?
Phone: +91 XXXXX XXXXX
Available: 8:00 AM - 8:00 PM (IST)
Email: support@padmakitchen.com
We respond within 24 hours
WhatsApp: +91 XXXXX XXXXX
For quick assistance
Our support team is here to help ensure you have a positive experience with PADMA KITCHEN.
Last updated: January 2026