Privacy Policy
At PADMA KITCHEN, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: January 2026
Information We Collect
We collect only the information necessary to provide our meal delivery services and improve your experience. This includes:
- Name: To personalize your account and delivery experience.
- Phone Number: For order confirmations, delivery updates, and customer support.
- Address: To ensure accurate and timely meal deliveries to your location.
- Plan Selection: Details about your chosen meal plan to customize your service.
- Payment Status: Information related to your subscription payments and billing history.
We do not collect unnecessary personal data and are committed to minimizing the information we store.
How We Use Your Information
Your information is used solely for the purpose of delivering our services effectively and maintaining a high-quality experience:
- Delivery and Service Management: Processing orders, coordinating deliveries, and managing your subscription.
- Customer Support: Responding to inquiries, resolving issues, and providing assistance.
- Service Improvement: Analyzing usage patterns to enhance our meal plans and delivery processes.
We do not use your data for marketing purposes or share it with third parties for commercial gain.
Data Sharing and Protection
We take your privacy seriously and have strict policies regarding data sharing:
- No Sale of Data: We do not sell, rent, or trade your personal information to any third parties.
- Limited Sharing: Information is only shared with essential service providers (such as delivery partners) on a need-to-know basis and under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
Your data remains secure and is never used for purposes beyond providing our meal delivery service.
Payment Security
All payments are processed securely through Razorpay, a trusted and certified payment gateway. We do not store your payment information on our servers.
Razorpay employs industry-standard encryption and security measures to protect your financial data during transactions. Your payment details are handled directly by Razorpay and are not accessible to PADMA KITCHEN staff.
Account Deletion and Your Rights
You have the right to request deletion of your account and associated data at any time. To do so, please contact us using the information below.
Upon receiving your request, we will process the deletion within 30 days and confirm completion. Please note that some data may be retained for legal or regulatory purposes.
Questions About Your Privacy?
We are here to help. Contact us if you have any concerns about your data or this privacy policy.